Why Emotion and Authenticity Matter (Yes, Even for B2B)

There's a persistent myth in B2B marketing: that emotion doesn't belong in business-to-business communication.

The thinking goes something like this—we're selling to rational decision-makers evaluating complex services. They're comparing technical capabilities and pricing. It's all logic and spreadsheets. Emotion is for consumer brands selling lifestyle products, not for businesses selling professional services or technical solutions.

That myth is costing B2B businesses real opportunities.

Our advertising agency backgrounds taught us something crucial about marketing communication: emotions and authenticity sells. Not just in B2C contexts. In all contexts. Including B2B.

Actually, especially in B2B—where so much communication is generic and impersonal that genuine human connection becomes a significant differentiator.

It’s not about being fluffy and ‘creative” for the sake of it, it’s about capitalising on the truth of the psyche of human beings, as proven time and time again by experts in the field of consumer behaviour.

Decision-Makers Are People Too

Let's start with something obvious that gets forgotten surprisingly often: B2B decision-makers are people.

They might be CFOs or procurement managers or IT directors. They might be evaluating six-figure investments. They might be following rigorous evaluation processes.

But they're still human beings with busy lives and hundreds of daily distractions. Human beings who respond to genuine connection. Who remember content that made them feel something. Who choose partners based partly on information and partly on instinct about whether they trust someone.

The difference between a prospect who's interested and a prospect who's actually engaged often comes down to whether they connected with your content on a human level, not just an informational one.

You can provide all the right information—capabilities, case studies, technical specifications, pricing. But if your content doesn't create any emotional resonance, if it doesn't feel genuine, it won't make people care enough to act.

And in competitive B2B markets where multiple providers can deliver similar solutions, making people care is what tips decisions in your favour.

The Corporate Blandness Problem

Walk through the websites of B2B companies in any industry. Watch their video content.

You'll see the same patterns everywhere: "We're committed to excellence." "Our team of experts provides innovative solutions." "We pride ourselves on customer service."

These statements might be true. But they're also meaningless because everyone says them. There's nothing specific to connect with. Nothing that shows who this business actually is.

Most B2B video content follows the same template. Professional office settings. People in business attire delivering scripted corporate messaging. Generic language about capabilities. Everything smooth, polished, and completely forgettable.

The intent is to look professional and credible. The result is looking exactly like everyone else.

When you look like everyone else, decision-makers have no emotional reason to choose you over alternatives. They default to comparing on price or features because you haven't given them anything else to respond to.

What Authenticity Looks Like in B2B

Authentic doesn't mean casual or unprofessional. It doesn't mean abandoning production quality.

Authentic means genuine representation of who you actually are as a business. It means showing real expertise and real passion for the work you do, rather than performing corporate perfection.

It means being specific about your approach and why it matters, rather than using generic language that could apply to any business in your sector.

It means letting the people in your business show up as themselves—the actual experts who'll work with clients—rather than reading corporate scripts.

You can do all of this with excellent production quality. With proper lighting, sound, editing. With content that looks credible and polished. Production quality gives you professional credibility. Authenticity gives you differentiation and connection.

The Role of Emotion in B2B Decision-Making

B2B decisions aren't purely rational, no matter how much we pretend they are.

Yes, decision-makers evaluate capabilities and review case studies. But they're also assessing trust. Confidence. Alignment. Whether they feel good about partnering with you.

Those aren't rational evaluations. They're emotional responses based on whether your content creates genuine connection.

Think about it from the decision-maker's perspective. They're not just buying a service. They're choosing a partner they'll work with, potentially for years. They're putting trust in people they've probably never met. They're taking a professional risk on this decision.

That context creates emotional stakes. Will this partner understand our needs? Will they care about our outcomes? Can we trust them?

Content that's purely informational doesn't address those emotional concerns. Content that shows genuine expertise, authentic passion for solving problems, real understanding of client challenges—that creates emotional confidence alongside rational evaluation.

This is particularly true for complex B2B services where the relationship matters as much as the deliverable. Professional services, consulting, technical partnerships—these aren't transactional purchases. They're ongoing relationships where trust and alignment matter enormously.

The Three Stages for Creating Authentic B2B Content

Our approach has three main stages, and emotion and authenticity inform how we handle B2B projects at each stage:

Form a Plan

This is where we ideate, storyboard, and script-write. Where we plan production so it runs smoothly and produces great results.

For B2B content specifically, we're thinking about the balance between information and connection. What rational information do decision-makers need? What emotional confidence needs to be built? How do we show authentic expertise rather than corporate claims?

Whether you know what you want or you're still working it out, we're helping you find the genuine story within your business that will connect with B2B audiences.

Create Your Assets

Whether it's video, photography, or motion graphics, we scale up or down to suit production needs. From one-person shoots to full-scale productions.

During B2B production, we're capturing genuine expertise alongside planned content. Sometimes that means giving subject matter experts space to demonstrate their thinking naturally rather than sticking to rigid scripts.

Craft Your Story

This is where everything comes together in post-production. Where we make choices about pacing, structure, which moments to include, what feeling the content creates. Do you use the perfect take where someone delivered lines smoothly? Or the take where they stumbled slightly but their genuine expertise and passion came through? Do you edit out every pause for perfect pacing? Or leave in moments that make it feel like real conversation?

For B2B content, we're balancing professional credibility with authentic humanity. We're preserving emotional moments that create connection while maintaining the polish that B2B audiences expect.

That's why our creative director oversees all stages of post-production. These aren't just technical execution decisions. They're creative and strategic choices that determine whether content works or doesn't.

Whether it's video content, motion graphics, or photography, we'll supply you with ready-to-go assets for digital campaigns, websites, social media, or any other B2B marketing need.

What This Means for B2B Businesses

If you're a B2B business considering video content, here's what this emphasis on emotion and authenticity means:

We're going to ask about more than just your capabilities. We'll want to understand why your work matters to you. What makes your approach different. Not in marketing terms, but genuinely.

We're not going to push you to be something you're not. If you're technical experts, we'll show that expertise authentically. If you're a focused team, we'll represent that truthfully rather than trying to make you look like a massive corporation.

We'll help you find the human story in what you do, even in sectors where everyone else defaults to generic corporate messaging.

We'll produce content with excellent production quality—we're not compromising on credibility. But we'll make sure that quality serves authentic communication rather than hiding behind corporate polish.

The Services We Offer

Our approach to emotion and authenticity informs all our services:

• Creative strategy – Finding the authentic story in your business

• Advertising – Creating content that connects genuinely while driving action

• Branded content – Authentic storytelling that represents who you actually are

• Video production – From concept through to finished video that feels real

• Animation – Motion graphics that communicate with humanity

• Photography – Visual assets that capture genuine moments

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We can handle as much of the production as needed, from ideas and scripting to finished video or animation.

Moving Forward

Here's what matters: perfect corporate videos that lack genuine emotion and authenticity create content that looks professional but doesn't work. It doesn't create connections. It doesn't make people care.

Real connection—the kind that actually drives B2B business results—requires something authentic to connect to. It requires showing the human element of your business. It requires emotion alongside information.

This applies across B2B sectors and industries. Whether you're explaining complex services or technical solutions, whether you're targeting technical audiences or business decision-makers, your audience is still people. And people respond to genuine human connection, even in professional contexts.

We've worked across many sectors in both B2C and B2B spaces. What we've learned: clients keep returning to us because we help them tell complex stories clearly, concisely, and persuasively. But also authentically and with genuine emotional resonance.

That's what we bring from our advertising agency backgrounds: understanding that emotion and authenticity aren't optional extras in B2B. They're essential for content that creates meaningful connections between brands and people.

If you're exploring video content for your B2B business, we offer a free 30-minute consultation. Whether you know what you want or you're not sure yet, we can work with you to create the marketing content you need.

Because at the end of the day, your B2B video content needs to do more than tick boxes or inform decision-makers, it needs to sell effectively. To do that, it needs to connect with people. And connection requires authenticity and emotion.